United: The gang that can’t shoot straight

To say that Jeff Smisek’s tenure as CEO of the combined United/Continental airlines has been dismal is probably something of an understatement at this point. In so many ways, he’s taken two airlines that were better separately and made the combined entity worse. Much worse.

So the reporting of ongoing failures is hardly surprising. But in some ways, this tweet from @United sort of summed up the current degree of FAIL at the airline:

So, there are a couple

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