29 August 2000
Today was an outstanding day. I piddled around some with the EPAG website development, I played around some more with Cascading Style Sheets, and I tweaked the website considerably to take advantage of CSS (and to make life easier for those who continue to use Netscape, which implements CSS horribly).
I also fired my DSL provider, which gave me great joy. My ISP is Everyone's Internet, and they have contracted with IP Communications for cheap DSL service ($30/month). Or I should say had. They were so unreliable that EV1 switched their new signups to Northpoint. Unfortunately, I was stuck with IP. And this marks three weeks that it's been down. I've spent about 10 hours total on the phone with their support reps, techs, and other personnel. Some of them told me it's a SW Bell issue. Some of them told me they got back the report from SW Bell and it's no longer a SW Bell problem. All of them told me that I needed to wait 10-14 days. They don't seem to understand that 8 August (when it died) is over 14 working days ago. The last straw was when I called the guy who promised to run more tests yesterday -- but still hadn't today -- and he called me back later to tell me his tests showed the problem was SW Bell again, and that it would take (you guessed it!) 10-14 days to get a response from them.
At this point, I filed an online Better Business Bureau complaint, which was surprisingly easy to do. And I called Everyone's Internet to see if they would let me out of the contract because I thought there was a one-year agreement with a penalty to early cancellation. Apparently IP has been so bad that Everyone's Internet has waived the penalty. So IP Communications is fired. I think I'm going to call them and tell them that I've fired them tomorrow. Or maybe I'll let them know in 10-14 days. Time would be better spent tomorrow starting the process of signing up for cable broadband service.
While I'm in the mood, I think it's about time to fire my insurance company and switch to State Farm. I can't think of anyone else to fire tonight. But I have to say, it's a satisfying feeling.
Copyright (c) 2000, Kevin L. Whited